Upholstery Form
Dining and Bedroom Form
Bed and Mattress Form
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Bed and Mattress Form

Your Info
Incident details
Service Request Information
Location and extent of the damage
Data Protection
Supporting information
Declaration

The form can only be submitted when all required fields are completed

Your Info

Your Name

Address/location of furniture

Eircode

Please provide at least one contact number where you can be reached Monday to Friday, between 9am - 5pm

Preferred number

Alternative number

If necessary, are you happy for us to provide your mobile number to a third party to receive delivery updates by text?

Yes

No

Providing an email address will enable us to process your service request more quickly and send you updates

Email address

Must be the individual who is named on the service plan

Incident details

Service plan no.

Delivery date of furniture

Retailer name

Incident 1

What is the damage?

Where is the damage? / What does it cover?

When did this happen?

How did it happen?

Who caused it?

Any additional information

Would you like to add a second incident?

Incident 2

What is the damage?

Where is the damage? / What does it cover?

When did this happen?

How did it happen?

Who caused it?

Any additional information

Service Request Information

Damaged item

Mattress

Mattress Protector

Headboard

Base of Bed

Other (specify below)

Other:

Size of bed

Please specify:

Type of covering

Other:

Is your furniture within a business or domestic property:

Domestic

Business

Both domestic & business

Has the damage been repaired previously?

Who repaired the damage?

Location and extent of the damage

Mattress

Please click on the image to show the location of damage on the item. (You can click again on a damage marker to remove it).

mattressdamage

Mattress protector

Please click on the image to show the location of damage on the item. (You can click again on a damage marker to remove it).

mattressprotectordamage

Headboard

Please click on the image to show the location of damage on the item. (You can click again on a damage marker to remove it).

headboarddamage

Base of Bed

Please click on the image to show the location of damage on the item. (You can click again on a damage marker to remove it).

baseofbeddamage

Data Protection

Except as authorised in the declaration below, Guardsman Europe Limited will not discuss your service request or service plan details with anyone else without your permission. This includes your spouse, any other relative, friend or legal advisor. If you want to give us permission to talk to any other person, please state up to 2 names and their relationship to you below. This authorisation will enable the person(s) listed to act on your behalf for the duration of the service request.

Name of person 1

Relationship

Name of person 2

Relationship

Only the individual named on the Service Plan can give us permission to talk to another person

Supporting information

Please upload a copy of your original invoice

Click here, or drag & drop files to add them.

This should be legible and clearly show the purchase of the furniture and service plan
JPG or PNG allowed, 10MB Max Filesize

Please upload photos of the damage

Click here, or drag & drop files to add them.

Photos to include: the whole item, the damaged section and a close up of the damage.
JPG or PNG allowed, 10MB Max Filesize

Declaration

I authorise the Company and any of its representatives to discuss, make enquiries, obtain or provide information they consider relevant from any third party, to resolve my service request.

I declare the information I provide on this service request is a true and accurate reflection of the extent and cause of the damage.

I understand that my service plan will become void if any fraudulent or misrepresented request is made.

I also understand that should an appointment be agreed by myself or my representative and not kept or cancelled without having provided 24 hours notice then a call-out charge will be levied.

I agree to the terms outlined above

Registered address: Guardsman Europe Limited, First Floor, Penrose 2, Penrose Dock, Cork, T23 YY09

Registration Number: 3633351PH

Guardsman is a registered trademark

guardsmaneurope.com/

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